Privacy policy
LAST UPDATED: November 6, 2024
Information We Collect
Information we collect directly from you
We collect the information you provide directly to us, such as when you register with us, place an order, ask to receive emails, contact customer service, or interact with us on social media. The types of personal data we may collect directly from you include:
- Contact information, such as your name, email address, mailing address, and phone number;
- Billing information, such as credit card details and billing address;
- Any other information you choose to provide, such as product reviews, responses to surveys or quizzes, or requests for customer support.
If you are under the age of 13, you will need your parent or guardian’s consent before providing any personal information for registration and other online activities.
Information about your use of our services
We collect information about your use of the Services, such as the products you buy or express interest in.
Information we collect from other sources
We may collect information about you from other sources, including:
- Third-party social media services. When you access the Services through a social network, we collect information about you in accordance with your settings on that network. If you interact with us on social media, we will collect information about those interactions, which may include your name and email address.
- Other unaffiliated third parties, such as advertising networks, media monitoring companies, and publicly available sources.
Information we derive
Naturisolve may also collect your IP address for safety and security purposes. An IP address is a number that is utilized by computers on the network to identify your computer every time you log on to the Internet.
Information we collect by automated means
When you visit our site, interact with our communications, or visit our stores, we collect certain information automatically. To collect this information, we may use cookies. A “cookie” is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. The storage of cookies on your system provides an easy and convenient method for us to personalize your experience on our websites.
The information we collect automatically may include:
- URLs that refer visitors to our websites;
- Search terms used to reach our websites;
- Details about the emails we send, such as opens, clicks, and unsubscribes;
- Details about the devices used to access our websites (such as IP address, browser information, device information, and operating system information);
- Details about your interactions with our websites (such as date, time, length of stay, and specific pages accessed during your visits, referral activity, and emails opened);
- Information about store activity, such as through security monitoring; and
- Usage information (such as the number and frequency of visitors to our websites).
Log Files
Other non-personal information collected by naturisolve.com is in the form of logs, which record website activity, including how many “hits” a particular web page receives. For example, log file entries are generated every time a visitor clicks the “Home” icon on our site. These entries enable naturisolve.com to assess overall site activity, track interest in advertised sales, and troubleshoot technical concerns.
Through log files, we may also collect demographic information such as the type of browser you are using (e.g., Chrome, Firefox), the type of operating system (e.g., Windows or macOS), and the domain name of your Internet service provider.
Linking to third-party sites
To provide relevant information not found on our websites, naturisolve.com may provide links to third-party websites. We encourage users to read third-party sites’ privacy policies before submitting personal information. Naturisolve is not responsible for the content or privacy practices of third-party sites and disclaims any representations or warranties expressed on those sites.
Who May Have Access to Your Information
As part of our regular business conduct, we may share information with companies and individuals providing services or acting on our behalf, such as those providing technological or fulfillment services. In the event of a change of corporate ownership, new owners will be provided with our files, including any information you submitted. We may also share information with government or law enforcement authorities to cooperate with legitimate investigations.
Unless we tell you first (such as at the time we collect information), or unless it is part of a specific program in which you voluntarily participate, we do not share personally identifiable information (such as name or email address) with third-party companies for their own commercial or marketing purposes.
Links and Third Parties
From time to time, we may include links to other websites as a service to you. These third-party sites are operated outside our control, and your activities there will be governed by the policies and practices of those third parties. We encourage you to review theprivacy practices of these third parties before disclosing any personally identifiable information, as we are not responsible for the privacy practices of those sites.
We sometimes work with third parties to add features or advertisements to our site. These third parties may place cookies on your browser when you visit certain pages of our site or collect previously placed cookies along with the URL of the page you visited. We do not control these third parties or their use of data. In some cases, we may provide tools for you to limit data sent to third parties. This privacy policy does not cover their use of data.
To personalize the site and simplify the registration process, we give you the option to link your account with social media platforms like Facebook and Twitter. When you link your account, these platforms may share data about you with us, and we may share information about you with them. Additionally, Naturisolve users who are your friends on these platforms may be shown your Naturisolve username if you have linked your Facebook or Twitter accounts.
Sign Up for Our Free Newsletter
If you wish to sign up for our free newsletter or to receive discounts or offers, you will be asked to provide personal information such as your email address. With your permission, naturisolve.com may use this information to periodically contact you with product information, news, special offers, and new products released.
By allowing you to send emails to us, we are not attempting to collect personal information about you. We will only use personal information (such as your name and email address) contained in your email to respond to your specific inquiry or comments. Although we may retain your email for a period of time, we will not use any personal information contained in your email for any purpose other than responding to your specific inquiry or comments.
Whatever the activity may be, we will only collect information to the extent deemed reasonably necessary to fulfill your requests and our legitimate business objectives.
Opting Out of Email Marketing
You may unsubscribe from our promotional emails at any time using the link provided in our emails. If you opt out of receiving such communications, note that we may still send you non-promotional emails (such as order confirmation emails or messages about changes to our legal terms).
Additional Information
- Google, as a third-party vendor, uses cookies to serve ads on our site.
- Google’s use of the DART cookie enables it to serve ads based on your visits to our site and other sites on the Internet.
- Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about goods and services of interest to you.
By using our website, you (the visitor) agree to allow third parties to process your IP address to determine your location for the purposes of currency conversion. You also consent to having that currency stored in a session cookie in your browser (a temporary cookie that is automatically removed when you close your browser). We do this to ensure the selected currency remains consistent when browsing our website so that prices convert to your local currency.
Changes to Our Privacy Policy
We may change this Privacy Policy from time to time. If we do so, we will post the updated policy on our site and indicate when it was last revised. If we make any significant changes, we will provide you with additional notice. You should periodically review our current Privacy Policy to stay informed of our data practices.
Contacting Naturisolve
If you have questions or concerns regarding this Privacy Policy, please contact us by email at info@naturisolve.com or by mail using the details provided below:
Naturisolve
[Re: Privacy Compliance Officer]
SPACE ZEN LLC
Business Address: 1425 Broadway
Apartment/Unit/Other: PO 456
City: Seattle
State: Washington
Zip Code: 98122
EIN: 99-3722760
Data Usage
We share your (the visitor, the customer) Order Tracking Number, Courier Name, and Transaction Number associated with your orders with a service provider called Proveway Uptrack. Proveway Uptrack synchronizes and verifies the shipping details to the payment gateways. Proveway Uptrack does not utilize any personal information like your email or name. You can learn more about Proveway’s privacy policy here – https://www.proveway.com/blog/privacy-policy
Text Marketing Privacy Policy
By submitting your phone number on this website, you agree to our Messaging Terms and Messaging Privacy Policy.
Mobile Information Policy
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.