Refund policy
At Naturisolve, we are dedicated to providing you with products that effectively soothe your muscle pain and enhance your quality of life. We believe in the effectiveness of our products, which is why we are offering a 90-day, no-questions-asked guarantee.
Returns, Refunds, and Exchanges Policies and Common Questions:
Where can we reach you?
Our Customer Support team at Naturisolve is always available and will respond within 24 hours.
Reach them at:
Email: info@naturisolve.com
Phone: +1 865 761 4597
To expedite the process through phone or email, please make sure to clearly state your order number, your issue/concern, and your email (along with your first and last name) when you made the purchase. We will get back to you within 24 hours.
Please also be aware that some companies may pose as Naturisolve. If you have ordered items and we can’t locate the order ID in our system, it’s most likely ordered from a company pretending to be Naturisolve.
Am I eligible to return the products?
Yes, you are eligible to return your products within the 90-day period covered by our money-back guarantee. Please note that subscription products are not covered by the 90-day money-back guarantee.
Please follow the instructions below:
- Email our support at info@naturisolve.com or call Naturisolve at +1 865 761 4597.
- Follow the instructions provided by our support specialist.
- Once your request is approved, you will receive a confirmation email with shipping guidelines.
What about the money-back policy?
Certain products from Naturisolve are eligible for a 90-day money-back guarantee.
If you do not see results from using our products within 90 days, and can demonstrate that you attempted to use the product, we will refund your money.
If you have not found results from using our product and can demonstrate that you attempted to follow the usage guidelines, please follow the instructions below:
- Email our support at info@naturisolve.com or call Naturisolve at +1 865 761 4597.
- Follow the instructions provided by our support specialist.
- Once your request is approved, you will receive a confirmation email outlining the details of your refund.
What items are non-refundable?
Our 100% 90-day money-back guarantee policy provides you with a risk-free experience using our physical one-time purchase products. If, after using our products, you find them unsatisfactory and ineffective in providing relief, we will promptly refund the full amount you paid.
Please note that subscription products are not covered by the 90-day money-back guarantee.
Subscription Renewals: If you cancel after your subscription has renewed, you will retain access to the subscribed product until the end of the current subscription term.
Free Trials: Subscriptions that begin with a free trial are also excluded. To prevent charges, you must cancel your subscription prior to the trial period ending.
I received a damaged item. What shall I do?
If the purchased product is damaged, reach out to us via email within 7 days after the delivery date. Please provide a brief description and a video/picture of the damaged product. We will promptly issue a replacement. To expedite the process, please ensure you follow this format when emailing our Customer Support team:
Subject line: Damaged or Defective Product
-Order No.:
-Full Name:
-Description and photo—or preferably a video—of the defective product
-Contact email address:
My product was lost in transit or stolen.
If you have purchased Porch Pirate Protection for your item, we will immediately issue a replacement. To expedite the process, please follow this format when contacting our customer support team:
Subject line: Stolen or Lost in Transit Order with Porch Pirate Protection
-Order No.:
-Full Name:
-Contact email address:
Our Customer Support team will initiate a replacement for you.
My order was lost in transit/stolen, and I did not purchase Porch Pirate Protection:
We advise you to reach out to your local carrier and explain the situation. We cannot guarantee a full refund or replacement for lost or stolen items.
My order is to be shipped to an address outside of the US. Do you ship to countries outside these specific stores?
You may order from our US store; however, we cannot guarantee delivery nor can we assure you that you won’t incur customs fees.
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request. Note: Customers are responsible for shipping their returns back; we do not provide return labels. Please do not return the product without prior consultation with our team.
What are my refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How soon will I get my refund?
As soon as you return the product and it is inspected by our team, we will send an email regarding the approval or rejection of your refund request. Items must be in good working condition, and all manuals and other accessories should be included.
Late or missing refunds
If you have not yet received a refund, please follow these steps to resolve the issue:
- Double-check your bank account to ensure that the refund has not been credited yet.
- Contact your credit card company, as it may take some time for the refund to be officially posted.
- Reach out to your bank, as there is usually a processing period before the refund is posted.
If you have completed these steps and still haven’t received your refund, please feel free to contact us at info@naturisolve.com.
Modification of Policy
We reserve the right to modify this return policy at any time.
Thank you for choosing Naturisolve and SPACE ZEN LLC.
Have Questions?
Don’t hesitate to email us at info@naturisolve.com , or call us at +1 865 761 4597. We are here to help! 🙂
Legal Business Name: SPACE ZEN LLC
EIN Number: 99-3722760
Business Name: Naturisolve
Business Address: 1425 Broadway
Apartment/Unit/Other: PO 456
City: Seattle
State: Washington
Zip Code: 98122